Last Updated: July 18, 2025

  1. Introduction
    This Refund Policy applies to all purchases of online courses and related services on the PG-Courses platform (https://pg-courses.com/), operated by TOOLZO SERVICES LIMITED (Reg. number HE446335, 59 Nikou Pattichi, 3070, Limassol, Cyprus, email: [email protected]). We are committed to complying with the European Union’s Directive 2011/83/EU on Consumer Rights and Turkey’s Law No. 6502 on Consumer Protection, ensuring transparency and fairness in our refund processes.
  2. Right to Withdraw
    In accordance with EU Directive 2011/83/EU and Turkey’s Law No. 6502 on Consumer Protection, you have the right to withdraw from your purchase of a course and request a full refund within 14 calendar days from the date of purchase, provided you have not accessed the course materials (e.g., viewed content in your personal account or received materials via email). By accessing the course materials, you expressly acknowledge that the service is considered fully performed, and you lose your right to withdraw, as permitted under applicable distance selling regulations.
    To exercise your right to withdraw, you must inform us of your decision before the 14-day period expires. You are not required to provide a reason for withdrawal.
  3. Refund Process
    To request a refund, please send an email to [email protected] with the following details:
  • Your full name;
  • Order number (provided in the purchase confirmation email);
  • Date of purchase;
  • A clear statement of your intent to withdraw from the purchase.
    We will acknowledge your refund request within seven (7) business days and process the refund to the original payment method (e.g., bank card used for the purchase) within 14 days of approval. Refunds may take up to two billing cycles to appear on your account, depending on your payment provider.
    If you have accessed any course materials, you are not eligible for a refund unless the course is defective or does not conform to the description provided at the time of purchase, as outlined in Section 4.
  1. Exceptions and Non-Refundable Cases
    Refunds are not available in the following cases:
  • You have accessed or viewed any course materials (e.g., videos, texts, or other content) in your personal account or received materials via email, as the service is considered fully performed;
  • The 14-day withdrawal period has expired;
  • The course was purchased using a coupon code or promotional offer, unless otherwise specified in the offer’s terms;
  • You have completed the course or received a Certificate of Completion.
    If you believe a refund is warranted due to a defect in the course (e.g., technical issues preventing access or content not matching the description), please contact us at [email protected] with details of the issue. We will investigate and, if applicable, offer a refund or alternative resolution within 15 business days, as described in our Terms of Service.
  1. Refunds for Defective or Non-Conforming Services
    If a course is defective or does not conform to the description provided at the time of purchase, you may be eligible for a refund outside the 14-day withdrawal period, subject to applicable consumer protection laws. Please submit a support ticket via [email protected], including evidence of the issue (e.g., screenshots or error messages). We will review your request and respond within 15 business days, offering a refund or alternative remedy if the issue is verified.
  2. Contact and Dispute Resolution
    For all refund inquiries, please contact us at:
    Customer Service Email: [email protected]
    TOOLZO SERVICES LIMITED
    59 Nikou Pattichi, 3070, Limassol, Cyprus
    If you are dissatisfied with our response to your refund request, you may escalate the matter as a complaint. Please refer to the “Complaints and Dispute Resolution” section of our Terms of Service for details on our complaint handling process.
    For users in the EU, you may also contact the Cyprus Commissioner for Personal Data Protection (http://www.dataprotection.gov.cy) or use the EU Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr). For users in Turkey, you may contact the Personal Data Protection Authority (https://www.kvkk.gov.tr) or local consumer protection authorities.
  3. Additional Information
    For more details about refund options (e.g., changing to another course), visit the TOOLZO SERVICES LIMITED Help Centre (https://pg-courses.com/help). Coupon codes and other course entitlements are subject to expiration and any conditions stated at the time of purchase.